FAQ

Memory Switch Kit questions

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Can I use the downloaded Memory Switch Kit in any other machines?

The kits available for purchase are only compatible on the REDBOX module.
How long does it take to download a Memory Switch Kit once I’ve received the link?

It is completely dependent on your internet connection but should take no longer than a couple of minutes.
Can I get a refund for a purchased Memory Switch Kit or MP3 if I ordered the wrong one?

There are no returns or refunds on any digital downloads so please be aware of what is added to your Shopping Cart.

MP3 questions

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What is the quality of the download and streaming files?

The Turn It Up & Lay it Down downloads are available in 16-bit MP3 format.
How do I download mp3s?

Once you’ve logged in to your redboxsoundshop and have gone through the purchase process, you’ll receive an email with a link to download your mp3s.
Will the mp3s work with my iPod?

Yes. The MP3 format will allow you to use the tracks most digital music players.
Can I get a refund for a purchased MP3 if I ordered the wrong one?

There are no returns or refunds on any digital downloads so please be aware of what is added to your Shopping Cart.
I'm not able to listen to the audio samples.

Adobe Flash Player is required to play the audio samples on albums

General Questions

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Can I call Pearl to place an order?

All orders must be placed online via the redboxsoundshop website. We cannot accept orders by phone, fax, or e-mail.
What if forget to create an account before adding items to my Shopping Cart?

There's no need to start the shopping process over. You’ll automatically create an account when you place your first order online.

REDBOX External

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How many outputs are on the REDBOX?

4 total. 2 (L&R), 2 Aux, plus MIDI in/out and USB in/out (also doubles as a MIDI interface)
How do I change the sounds?

Use the data wheel and/or the "+" and "-"
How do I do a complete re-initialization?

If you ever need to re-initialize the module to its original default factory settings, press and hold the EXIT and STORE buttons simultaneously while turning it on
How do I do a trigger re-initialization?

Press SYS (F4) from the Utilities menu. Press INIT (F2) to access the re-initialization page. Use the DEC-/INC+ buttons to move through and choose one of the menu items:

1. All Kits: All of the module's kit settings will return to their factory defaults.
2. All Sequences: All of the module’s sequence settings will return to their factory defaults.
3. All Trigger Settings: All of the module’s trigger settings will return to their factory defaults.

Press EXEC (F4) and a window will appear asking you to confirm your choice. To confirm and reinitialize the selected settings, press YES (F1). To cancel, press CANCEL (F2 or F3).

REDBOX General

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Where can I find the full specs to the e-Pro Live kit?

Please check out the e-Pro Live Specs PDF.
Can I use REDBOX with my acoustic kit?

Yes.
Is this a powered USB port?

The USB port is not powered.

REDBOX Internal

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How much memory is in the REDBOX?

128 Megabytes of RAM
How many kits & sounds are in the REDBOX?

1,000 High Definition Sounds, 100 High-Def kits, and 100 User Programmable Kits
What is the size / format of a Memory Switch Kit?

The Memory Switch Kits will utilize up to 127MB of the REDBOX's RAM.
Is this General Midi?

General Midi isn't recognized on Trasmit/Export. Partially on Recognize/Import. GM Drum Sounds compatitable.
Are the sounds sampled Pearl kits and will there be any in the future?

Yes, some of the sounds are Pearl drums and check www.redboxsoundshop.com for updates.
Can I easily assign multi-effects to the direct outs?

Yes, there are many effects, including reverb, flanger, chorus, vibrato, delay, EQ, and compression that can be applied. One effect per "Kit" can be used.
Why are my rim sounds at one volume no matter how lightly or hard I hit them?

This is because the rim trigger is an ON/OFF switch and it doesn't have any dynamics.
When I hit one pad another pad will play too. How do I correct this?

The Cross Talk control in the Trigger Menu section allows you to set the value to eliminate cross talk. The higher the value, the less likely one pad will trigger another.
When someone nearby stomps on the floor, my pads trigger. How do I correct this?

Increase the value of the Threshold control until the false triggering is eliminated.
I'm not getting a full range of dynamics from my pads. How do I correct this?

You may have the sensitivity set too high. Try lowering the sensitivity and the threshold and see if the dynamic range improves.
I'm getting double-hits on the rim of my snare drum. How do I correct this?

The switch trigger in the rim is very sensitive and can be triggered accidently by hits just glancing the rim. Please adjust your technique or lower your drum to minimize hitting the rim accidentally.
Can I get cross stick and rimshot on the rim of my snare drum at the same time?

No. The switch triggers we us in our rims cannot be programmed to be rimshot and cross stick at the same time. It can, however, be one or the other.
My pads are not picking up everything I play. How do I correct this?

Try the Retrigger Control. Lowering the setting allows the REDBOX to capture minute and closer-spaced playing such as buzz rolls.
Even when I play evenly, the sound varies. Why is this?

The REDBOX uses a "Round Robin" protocol that automatically changes the samples being played to eliminate the "machine gun" effect
How do you save the user defined kits?

Use the "system exclusive dump"
Can you save the volume from your faders?

No.

Downloads

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How long does it take to download a Memory Switch Kit to my computer?

At broadband speed about 10 minutes
How long does it take to download a Memory Switch Kit from my computer to the REDBOX?

Through the USB connection about 20 minutes
What website do I go to download the lush kits?

Multiple kits covering many genres can be found at www.redboxsoundshop.com.
Can I hook the module up to a computer to play virtual drums such as BFD and ToonTracks?

Yes you can. The REDBOX has MIDI and USB outputs specifically for this purpose.
How do I acquire my free kits from REDBOXsoundshop.com?

You will receive an "unlock" key that is unique to your serial number on your REDBOX. You will only be able to download sounds to your computer and your REDBOX.

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FAQ

FAQ

Memory Switch Kit questions

Can I use the downloaded Memory Switch Kit in any other machines?

How long does it take to download a Memory Switch Kit once I’ve received the link?

Can I get a refund for a purchased Memory Switch Kit or MP3 if I ordered the wrong one?

MP3 questions

What is the quality of the download and streaming files?

How do I download mp3s?

Will the mp3s work with my iPod?

Can I get a refund for a purchased MP3 if I ordered the wrong one?

I'm not able to listen to the audio samples.

General Questions

Can I call Pearl to place an order?

What if forget to create an account before adding items to my Shopping Cart?

REDBOX External

How many outputs are on the REDBOX?

How do I change the sounds?

How do I do a complete re-initialization?

How do I do a trigger re-initialization?

REDBOX General

Where can I find the full specs to the e-Pro Live kit?

Can I use REDBOX with my acoustic kit?

Is this a powered USB port?

REDBOX Internal

How much memory is in the REDBOX?

How many kits & sounds are in the REDBOX?

What is the size / format of a Memory Switch Kit?

Is this General Midi?

Are the sounds sampled Pearl kits and will there be any in the future?

Can I easily assign multi-effects to the direct outs?

Why are my rim sounds at one volume no matter how lightly or hard I hit them?

When I hit one pad another pad will play too. How do I correct this?

When someone nearby stomps on the floor, my pads trigger. How do I correct this?

I'm not getting a full range of dynamics from my pads. How do I correct this?

I'm getting double-hits on the rim of my snare drum. How do I correct this?

Can I get cross stick and rimshot on the rim of my snare drum at the same time?

My pads are not picking up everything I play. How do I correct this?

Even when I play evenly, the sound varies. Why is this?

How do you save the user defined kits?

Can you save the volume from your faders?

Downloads

How long does it take to download a Memory Switch Kit to my computer?

How long does it take to download a Memory Switch Kit from my computer to the REDBOX?

What website do I go to download the lush kits?

Can I hook the module up to a computer to play virtual drums such as BFD and ToonTracks?

How do I acquire my free kits from REDBOXsoundshop.com?

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